Lesson Terms & Conditions

This page outlines how lessons are scheduled, paid for, and managed. It’s here to keep things clear, consistent, and sustainable—for both of us.

Rates & Payment

  • Lessons are billed on a monthly basis.

    • 4-week month: $240

    • 5-week month: $300

  • Your tuition reserves a weekly lesson time. The time of your lesson has been reserved and is unavailable to any other student.

  • Payment is due on the first business day of the month to reserve your time slot, understanding this may be before your first scheduled lesson of the month.

  • Payments can be made via Direct Deposit.

  • Late or missed payments may result in your time slot being offered to another students

  • Once invoiced, lessons are considered booked and billable. Cancellations with notice will receive a makeup credit but will not reduce the invoice.

Cancellations & Make-Up Lessons

  • If you need to cancel a lesson, please give at least 24 hours’ notice.

  • Cancellations with sufficient notice will generate a make-up credit, which you can use to reschedule a lesson via your Student Portal (powered by MyMusicStaff).

  • Frequent cancellations or rescheduling may result in your lesson slot being forfeited.

  • In the event you should cancel your lesson time, it may be offered to another student as a one off make-up lesson. This does not affect your regular reserved lesson time.

Make-up credits:

  • Are for rescheduling only in the event of illness or short pre-planned absences.

  • Cannot be used to skip or reduce future invoices

  • Should be used in a timely manner (within a few weeks if possible)

  • Are subject to availability on a first-come, first-served basis

  • Are not refundable if unused

  • Cancellations with less than 24 hours’ notice, or missed lessons without notice, do not qualify for a make-up credit or refund.

If rescheduling becomes a regular need, we can discuss adjusting your lesson time.

Scheduling & the Student Portal

  • Lessons are booked at a regular, weekly day and time.

  • Lesson time changes for 2 or more weeks require 2 weeks written notice prior to the change and may result in your original time being given to other students

  • You’ll have access to a Student Portal where you can:

    • View your upcoming schedule

    • Cancel lessons (with 24+ hours’ notice)

    • Book make-up credits

    • Access shared materials like charts, recordings, or notes

Using the portal helps everything stay streamlined—no emails or text back-and-forth needed.

Pausing Lessons

• You can pause your weekly lessons for one month per calendar year without losing your spot.

• To reserve your time slot, tuition for the first month back must be paid in advance.

• This must be arranged with at least 14 days’ notice via email or phone.

• Any further or longer breaks are considered withdrawals, and your regular spot may be given to a waitlisted student.

Online Lessons

If you’re learning online:

  • Please have a reliable internet connection and a quiet space to play.

  • We’ll use Zoom

  • A basic camera/mic setup is enough, but I’m happy to help you get set up if you want better audio or visibility.

If I Cancel/Am Unavailable.

If I ever need to cancel a lesson, I’ll let you know as soon as possible and do one of the following:

  • Offer a rescheduled time

  • Issue a make-up credit you can use at your convenience (for instances such as on the day illness)

  • Reduce your monthly fee by $60AUD per missed session (for instances such as planned breaks)

Public Holidays

Lessons do not run on public holidays (except Australia Day), and monthly invoices are adjusted to reflect that.

If your regular lesson falls on a holiday, that session is not billed and no make-up is needed.

Lesson Materials

Lesson materials, both printed and digital, are intended solely for the student they are created for, and should not be shared or distributed without permission.

Last updated 22/12/2025