Lesson Terms & Conditions

This page outlines how lessons are scheduled, paid for, and managed, and is subject to change.

Rates & Payment

  • New students are invited to begin with an Intro Session — a 45-minute meeting to discuss your goals, have a play, and work out whether the studio is the right fit.

  • Should you choose to proceed, the tuition for the remainder of the current month (pro rata at $69 per lesson) must be paid within 5 business days to secure your slot.

  • Tuition is $299AUD per month. Your tuition is all-inclusive and includes a reserved weekly lesson day and time, all lesson materials, async video support, and access to MyMusicStaff.

  • Your tuition reserves a weekly lesson day and time. The time and day of your lesson have been reserved and are unavailable to any other student.

  • Regular monthly tuition is due on the first business day of the month to reserve your time slot.

  • Payments can be made via Direct Deposit or via Stripe

  • Placement and reservation of your time and day is only guaranteed upon receipt of payment for the month.

Refunds

  • Tuition fees are non-refundable except in exceptional cases, such as injury or health issues preventing continuation. Tuition is non-refundable for mid-month withdrawals.

  • If a student leaves the studio with a positive account balance from credited teacher cancellations, the balance will be refunded.

Cancellations

  • If you need to cancel a lesson, please cancel via the MyMusicStaff Portal.

  • Students whose regular lessons are held in the studio can choose a Zoom lesson with two hours’ notice if they're unable to attend in person.

  • If I need to cancel a fully paid lesson, I'll let you know as soon as possible and credit the lesson component of your tuition ($69AUD per lesson). Planned breaks and public holidays are credited to the same month's invoice; unplanned cancellations are credited to the following month's invoice.

Asynchronous Video Lessons

  • All students who can't attend their one-on-one lesson will be eligible for an Asynchronous Video Lesson.

  • Asynchronous Video Lessons are tailored to help you maintain progress between sessions.

  • Asynchronous Video Lessons are short and focused by design — concentrated content covering the key concept or skill for that week, without the back and forth of a live session.

  • Asynchronous Video Lessons will be sent to your personal Dropbox folder, along with all related materials, within 2 business days of your scheduled lesson.

Pausing Lessons

  • Students can pause their lessons for a minimum of 3 weeks up to a maximum of one month per calendar year without losing their spot.

  • To reserve your time slot, tuition for the first month back must be paid in advance.

  • This must be arranged with at least 14 days’ notice via email.

  • Any further or longer breaks are considered withdrawals, and your regular spot may be given to a waitlisted student.

Ending Enrolment

  • Students may end their enrolment at any time by notifying me before their next monthly invoice. Lessons paid for in the current month will be honoured through to the end of the month. No further invoices will be issued from the following month

Online Lessons

If you’re learning online:

  • Please have a reliable internet connection and a quiet space to play.

  • We’ll use Zoom, and a meeting invitation will be sent to your email.

  • A basic camera/mic setup is enough, but I’m happy to help you get set up if you want better audio or visibility.

Public Holidays

Lessons do not run on public holidays (except Australia Day), and monthly invoices are adjusted to reflect that (See Cancellations Policy).

If your regular lesson falls on a holiday, that session is not billed, and no make-up is needed.

Lesson Materials

Lesson materials, both printed and digital, are intended solely for the student they are created for, and should not be shared or distributed without permission.